Contact us
GET IN TOUCH
Questions about your order? Need sizing help? Have feedback? We're here.
We read every message and respond within 24 hours. No automated responses, just real people.
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CONTACT METHODS
Best for: Order inquiries, sizing questions, product details, general feedback
Response time: Within 24 hours (usually faster)
☎️ Phone
+212 780 605 850
Best for: Urgent issues, immediate questions
Available: Monday-Friday, 10 AM-6 PM (GMT+1)
📍 Based In
Rabat, Morocco
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FREQUENTLY ASKED QUESTIONS
Q: How long does shipping take?
A: Orders ship within 1-2 business days.
Q: What's your return policy?
A: 30-day returns on unworn, unwashed items. Free returns for defects or sizing issues.
Q: Do you offer international shipping?
A: No.
Q: What if my item doesn't fit?
A: We offer free exchanges within 30 days. Contact us at [email protected] with your order number.
Q: Are your pieces unisex?
A: Yes. All Raw Thread pieces are designed with an oversized, dropped-shoulder fit that works for everyone.
Q: How do I care for my Raw Thread tee?
A: Machine wash cold, tumble dry low. See our care guide for full instructions.
Q: Are you still accepting orders?
A: Yes. Place your order and we'll get it to you ASAP.
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CONNECT WITH US
Follow Raw Thread for behind-the-scenes content, drops announcements, and community updates.
Instagram: @rawthread.store
TikTok: @raw.thread.store
Facebook:Rawthread.store
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BUSINESS HOURS
Monday - Friday: 10 AM - 6 PM (GMT+1)
Saturday - Sunday: Closed (but we still check emails)
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RESPONSE TIME GUARANTEE
We aim to respond to every inquiry within 24 hours. If you don't hear from us, check your spam folder or try calling.
Thank you for choosing Raw Thread.